Al-Ihsan Foundation FAQ — Al-Ihsan Foundation Australia

Q: Does Al-Ihsan Foundation work with partners on the ground?

Yes. We work with experienced and trusted partners who: Understand local needs Have access to affected communities Operate within humanitarian and ethical standards This allows aid to be delivered efficiently and respectfully.

Q: Where does my donation go?

Your donation is used to support humanitarian aid and community programs based on need. Depending on the appeal, donations may support: Food and nutrition Clean water access Emergency relief Healthcare and education Support for widows, orphans, displaced and vulnerable families If no specific preference is selected, funds are directed where the need is greatest.

Q: How does Al-Ihsan Foundation deliver aid?

Al-Ihsan Foundation delivers aid through trusted local partners in the communities we serve. This approach allows us to: Respond quickly to urgent needs Source aid locally where possible Ensure culturally appropriate assistance Reach families with dignity and care We prioritise accountability, safety, and impact in all aid delivery.

Question 1

How do you ensure my donation reaches the right people?

Accepted Answer

We have a rigorous process that includes needs assessments conducted by our teams and trusted partners on the ground. We identify the most vulnerable individuals and communities to ensure your aid is distributed fairly and effectively to those who truly need it.

Question 2

Is my donation tax-deductible?

Accepted Answer

Yes, Al Ihsan Foundation is a registered charity in Australia. All donations of $2 and over are tax-deductible. You will receive a receipt immediately after your online donation for your tax purposes.

Question 3

Will I receive a receipt for my donation?

Accepted Answer

Yes.

Receipts are issued automatically for online donations
For bank transfers, receipts are issued once payment is confirmed

If you do not receive a receipt, please contact us and we will assist you.

Question 4

How can I stay updated on the impact of my donation?

Accepted Answer

We share regular updates on our website, via email, and on social media.

Question 5

What if I have a concern or feedback?

Accepted Answer

We welcome questions, concerns, and feedback.

You can contact us via:

Email: info@alihsan.org.au
Phone: 1300 998 444
Our online contact form

Your feedback helps us improve and uphold our responsibility to the community.

Question 6

What happens if aid delivery is delayed?

Accepted Answer

In some contexts, aid delivery may be delayed due to:

Access restrictions
Security concerns
Supply or transport disruptions

When this happens:

Funds remain allocated to the intended purpose
Aid is delivered as soon as it becomes possible

We prioritise safety and sustainability

Question 7

Does Al-Ihsan Foundation work with partners on the ground?

Accepted Answer

Yes. We work with experienced and trusted partners who:

Understand local needs
Have access to affected communities
Operate within humanitarian and ethical standards

This allows aid to be delivered efficiently and respectfully.

Question 8

Can I choose how my donation is used?

Accepted Answer

Yes. Many of our campaigns allow you to:

Select a specific project
Support a particular country or cause

If you choose not to specify, your donation will be used where it can have the most immediate impact.

Question 9

Where does my donation go?

Accepted Answer

Your donation is used to support humanitarian aid and community programs based on need.

Depending on the appeal, donations may support:

Food and nutrition
Clean water access
Emergency relief
Healthcare and education
Support for widows, orphans, displaced and vulnerable families

If no specific preference is selected, funds are directed where the need is greatest.

Question 10

How does Al-Ihsan Foundation deliver aid?

Accepted Answer

Al-Ihsan Foundation delivers aid through trusted local partners in the communities we serve.

This approach allows us to:

Respond quickly to urgent needs
Source aid locally where possible
Ensure culturally appropriate assistance
Reach families with dignity and care

We prioritise accountability, safety, and impact in all aid delivery.

Question 11

Bank Transfer for Specific Appeals

Accepted Answer

Water Wells

If you are donating towards a Water Well by bank transfer:

Use the bank details above.
In the Reference field, write your name.
In the Description field, write “Water Well”.
Email info@alihsan.org.au with:
a screenshot of your payment
the name you would like displayed on the dedication plaque
your name and WhatsApp contact number

Next steps:

A team member will confirm the plaque name(s) with you closer to the completion stage.
Once the well is completed, you will receive via WhatsApp:
a full report
photos of the well
a completion video

Aqeeqah & Sadaqah Sacrifice

If you are donating for Aqeeqah or Sadaqah Sacrifice by bank transfer:

Use the bank details above.
In the Reference field, write your name.
In the Description field, write “Aqeeqah” or “Sadaqah Sacrifice”.
Email info@alihsan.org.au with:
a screenshot of your payment
your name
the child’s name(s) (for Aqeeqah)
the person’s name (optional) and any duʿāʾ requests (optional) for Sadaqah Sacrifice
a brief description of your donation (e.g. 2 sheep or 1 goat and rice)
your WhatsApp contact number

This allows us to confirm your payment, process your request correctly, and keep you informed.

Next steps:

Once your payment and details are received, your donation will be processed.
When the sacrifice is completed, a video will be sent to your WhatsApp, in shā’ Allah.
A donation receipt will be emailed to you.

Question 12

Can I make a bank transfer donation?

Accepted Answer

Yes. You can donate to Al-Ihsan Foundation via bank transfer.

Bank Details

Bank:St George Bank
BSB: 112 879
Account Number: 425 989 660
Account Name: Al-Ihsan Foundation

Make your bank transfer using the details above.
In the Reference field, write your full name.
In the Description field, write the appeal you are donating to (e.g. Gift of Sight or Emergency Appeal).
If left blank, your donation will be allocated to where need most.
After completing your transfer, please email info@alihsan.org.au with:
a screenshot of your payment
your name and contact number

This helps us confirm your payment, allocate your donation correctly, and contact you if needed. Once confirmed, a donation receipt will be emailed to you.

May Allah accept your intention and reward your generosity. Ameen.

Question 13

What ways can I donate or pay?

Accepted Answer

We offer several secure ways to donate:

Credit or debit card:Call our office
Bank transfer
Online donation via our website

All payments are processed securely.

Question 14

How can I contact Al-Ihsan Foundation?

Accepted Answer

You can contact us by:

Question 15

What are your office hours?

Accepted Answer

Our office hours are:

Monday to Friday

9:00am to 5:00pm

We are closed on:

Weekends
Public holidays

Question 16

Who is Al-Ihsan Foundation?

Accepted Answer

Al-Ihsan Foundation is a humanitarian charity committed to serving communities facing hardship, poverty, displacement, and crisis.

Our work is grounded in:

Islamic values
Dignity-centred aid
Transparency and accountability

For over ten years we have supported people locally and globally through food relief, clean water access, orphan support, emergency aid, and long-term support programs.

Find solutions fast.